“Last chance before I lose my patience. You had one week to solve the problem. Your professionalism and customer service are embarrassing. You should make sure the job is done properly before informing me!”
That’s a message I received from a customer who purchased a pair of prescription glasses from me (I am an optometrist). But because of miscommunication, I’d gotten him the wrong pair of lenses. I told him I would get the new lens in one week. However, because of the supplier’s unforeseen circumstances, the order had to be delayed for two more days. …
Having good and effective communication skills helps you in all aspects of life — from your career to your personal life.
Being an eye care practitioner is rewarding. The satisfaction you get when you can solve visual problems. But sometimes, it’s challenging to explain diseases to your patients.
Here are some tips that I find helpful when I am communicating with my patients, and I believe these can be applied by anyone.
You need to sound confident when you are expressing your thoughts. Even if you need to express uncertainty, you need to speak with conviction.
By sounding confident, your…
All of us know exercise has massive benefits. Exercise reduces the risks of heart diseases, improves mood, and most importantly, helps control weight.
I used to have a sedentary lifestyle. I loved eating fried food and binge-watched TV series all day. The only sport I play is futsal with my friends every weekend. I don’t go to the gym or go out for a jog.
All of that changes when I went for my annual medical check-up. The doctor told me that I have abnormal blood sugar level and blood pressure readings. I couldn’t believe it as I was only…
On 12th June 2021, Denmark played their first group stage game of the Euro 2020 against Finland in Copenhagen. The coronavirus pandemic caused the delay of Euro 2020. This game is supposed to be a celebration that things are starting to get back to normal. But it did not turn out like that. One of Denmark’s key players, Christian Eriksen, suffered a cardiac arrest during the game.
I watched Premier League matches regularly. I was one of the spectators who watched it live at home. I am not a fan of Christian Eriksen. …
I have always been reluctant to share content on the internet. I had this thought “Who am I to write all these things? I am just a normal guy from Malaysia. Why do people want to listen to my advice or read what I wrote?”
But soon, I realized that’s not true. I read articles from writers on social media. I learned that they are also normal human beings, but with a passion for writing and sharing. Some of them are lawyers, doctors, or office clerks.
Anyone can and should write on the Internet. It’s free to share your thoughts…
As a young professional working my way up the corporate ladder, I hoped to succeed in my career. Throughout the years, I had been observing and emulating my colleagues who got promoted. I learned how they handled challenging situations.
Many people may have excellent technical, industry-specific hard skills, but they are not getting promoted or given leadership roles in their careers. So I tried to break down and analyze why is that so and what I can learn from their mistakes.
Here are the four soft skills that I think everyone should have to be successful in any career.
I had been looking for alternative ways to do my exercises. Unfortunately, my country is still in lockdown, where the gym is closed. The options I have is either home bodyweight workouts or go for a jog around my neighbourhood. It is getting repetitive and boring; therefore, I lose my motivation to exercise.
Then, I stumbled upon an app. I saw my friends exercising with the app and share their exercise videos on their social media. It caught my attention, and I decided to try it out.
This app is called Active Arcade.
I am tired of hearing the word — COVID-19.
COVID-19 had been part of our everyday life for most of 2020 and now in 2021. It may even follow us to 2022.
Many countries worldwide are starting to get out of the pandemic, but my country is getting worse. Cases are on the rise, and Malaysia is currently in its third lockdown since the pandemic started.
Things were good back in June 2020, but an election in the middle of the pandemic worsened everything. In fact, we were one of the best countries in curbing the COVID-19 pandemic back in…
“Can you get this done by tomorrow?”
“Can you replace me at work tomorrow?”
“I know it’s last minute, but can you come to work tomorrow?
During my first year of working, I keep saying yes to all the requests by my colleagues and boss. I want to be seen as the perfect employee. I want to show my employer that I am always there for the company. But I end up feeling tired all the time.
It is difficult to say no. ‘No’ is a word that packs so much power. It is something that deemed unfavourable. …
Vision loss may come in many forms. The leading causes of vision impairment are:
Whether vision impairment happens to you or someone you love, it can be emotionally and physically draining.
In 1969, Swiss-American psychiatrist Elizabeth Kubler-Ross described grief as divided into five stages, based on his observation with terminally ill patients.
Everyone who lost their…