Yes, I do take it personally—I want to do a good job! But I’ve also had to learn how to cope with criticism in a healthy manner.

man shouting into telephone
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“Last chance before I lose my patience. You had one week to solve the problem. Your professionalism and customer service are embarrassing. You should make sure the job is done properly before informing me!”

That’s a message I received from a customer who purchased a pair of prescription glasses from me (I am an optometrist). But because of miscommunication, I’d gotten him the wrong pair of lenses. I told him I would get the new lens in one week. However, because of the supplier’s unforeseen circumstances, the order had to be delayed for two more days. …

Working to improve my communication skills with patients led to insights that any professional can use

Happy optometrist talking with patient.
Image credit: DragonImages.

Having good and effective communication skills helps you in all aspects of life — from your career to your personal life.

Being an eye care practitioner is rewarding. The satisfaction you get when you can solve visual problems. But sometimes, it’s challenging to explain diseases to your patients.

Here are some tips that I find helpful when I am communicating with my patients, and I believe these can be applied by anyone.

Be Confident

You need to sound confident when you are expressing your thoughts. Even if you need to express uncertainty, you need to speak with conviction.

By sounding confident, your…

Everyone should take some time off social media, for the sake of their mental health

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My last article on Medium was on 27th July 2021. That was two months ago. I had decided to take a break from writing on Medium.

I was not in a good shape mentally for the past two months. Everything around me seems to be negative. My country is still in lockdown, I could not meet my girlfriend since January because of the pandemic, and my favourite football team lost their first three games in the new season.

The pandemic had started to take its toll on me. It had been two years since we were in this mess. I…

These simple changes made me a different person

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Life is like an ECG diagram. If there is no ups and downs in your life, it means you are dead.

I read about the quote years ago, and it got me thinking. Indeed, life is not always smooth sailing. Sometimes it’s smooth, and sometimes there will be storms during your journey.

Throughout the years, I had encountered some difficult moments in life. From these incidents, I realised that our mindset and belief system affects how we deal with situations.

Here are three mindset shifts that get me through difficult situations:

#1 Focus On What You Can Do

When I just finished college, I applied for a…

Football is more than just a game

Photo Credit:

UEFA Euro 2020 had just ended with Italy winning the penalty shootout against England. It did not come home.

UEFA Euro 2020 should have played last year but delayed because of the COVID-19 pandemic. The tournament had been a journey and one of the best football tournaments I watched during my lifetime. It is fun and full of emotion.

It is also an excellent getaway for me as my country, Malaysia, is still in lockdown. Football had kept me sane during the pandemic.

Besides the fun of watching football games, Euro 2020 had taught me important life lessons. …

Feeling unenthusiastic about your work? Here are the things that I do to rekindle the passion

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Have you ever wake up in the morning and feel like you don’t want to go to work? You’re not alone.

As the sayings go by, if you love what you do, you’ll never work a day of your life. It can also be the reason for us to get out of bed every day. Doing a job without any motivation and passion is detrimental to our mental health and overall wellbeing.

The same happened to me a few months ago. After four years in the workforce, I seem to lose my passion for the job. I am an optometrist…

Consider these factors before taking the plunge

Photo by Karolina Grabowska from Pexels

Had you been contemplating whether should you quit your job? You are not alone.

Earlier this year, I was thinking of quitting my current company and look for a new workplace. My current job is my first job since I graduated from university. I had been there for the past four years.

I am an optometrist. Over here in Malaysia, there are retail and clinical optometrists. I opted to work in clinical settings because I am more interested in working in a hospital environment.

But the pay for clinical optometrists is much lower compared to retail optometrists. I did not…

Improve your eye health with these apps

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Do you know that your eyes are one of the most hardworking organs in your body?

Our eyes start working the moment we open our eyes until we sleep. But many of us are neglecting the importance of eye health. With the booming technological advancement and the pandemic, we are looking at screens more than ever. As a result, we need to take care of our eyes more.

Besides changing your habits and regular eye check-ups, you can use apps for better eye care. Here are three free apps that you can use for better eye health.

Blue-Light Filter

On average, we…

This is what happens when I decided to stop being a lurker on LinkedIn

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I had always been a ‘lurker’ on any social media. So I scroll, browse, like, and read post on social media. I don’t comment or write anything on those platforms.

I joined LinkedIn early this year, and I treat it like any other social media that I am using.

Then, I started writing on Medium at the end of February. I was hoping to write and earn some money through writing.

I am an optometrist, and I have been passionate about educating the public about eye care. …

Ever encountered someone who frustrates you so much that you feel like you want to pull your hair? You’re not alone.

Photo by Jopwell from Pexels

I bought this pair of sunglass from you several years back. I kept it in the box and did not wear it at all until yesterday. But when I took out the glasses, it just breaks.

The above was a complaint by one of my customer. According to him, his sunglasses break without him even touching them. Could you believe it? How would something break if you did not even use it at all?

There’s more to it. The customer insisted that he bought it with us, but there is no record of him purchasing them when I checked our…

YL Yeong

Optometrist by day, Writer by Night. Writes about eye care, self-help and life. Connect with me at:

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